FAQ's

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you can order and go straight to checkout using PayPal, Visa, MasterCard or American Express as methods of payment.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

You will receive an email to confirm.

CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?

You may cancel your order within 24 hours of purchase.  We are committed to our customers and your satisfaction.

To cancel your merchandise, please email: info@intz.co.uk and label the subject line:  CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.

Cancellations after 24 hours will require the customer to return the undamaged product to receive a full refund.  We cannot exchange your order after 24 hours because it will have already gone into production.

WHICH DELIVERY SERVICES DO YOU USE AND HOW LONG WILL DELIVERY TAKE?

Royal Mail Standard Shipping. A delivery confirmation will be sent to you upon delivery. Delivery is estimated 1-3 working days from despatch.

WHAT DO I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

Please email info@intz.co.uk with your order number and queries as soon as you think there is something wrong and we will aim to get back to you within 24 hours if not sooner.

HOW DO I RETURN OR EXCHANGE AN ITEM?

If you don't love it, return it.  Wonknation UK is committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (30) business days and receive a full refund for the price of the product.  Depending on the size of the return Wonknation UK does reserve the right to charge a one time restocking fee.  Orders older than 30 days from time of purchase do not qualify for a refund or exchange.

Shipping charges will not be refunded.  Wonknation UK does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees.  We will issue your refund within (12-24) hours of receiving the returned merchandise.

To return your merchandise, please email: info@wonknation.co.uk for the return address and always include your ORDER NUMBER and full NAME.

CAN I CHANGE MY ORDER?

You may amend your order and address details within 24 hours of purchase. Please contact: info@wonknation.co.uk as soon as possible with your change requests, and label the subject line:  CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER.  We will confirm your changes have been made.

WHAT HAPPENS IF MY ART IS DAMAGED?

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:

  1. Take a digital photo of your damaged product and the packaging it arrived in (only if the package is also damaged).
  2. Attach your photos to an email and send them to info@intz.co.uk Please include your ORDER NUMBER, FULL NAME and brief description.
  3. You will receive an email within 24 hours confirming that your damaged replacement will be processed.
  4. If your photo return is confirmed, you do not need to mail back your product.
  5. We will process the refund or replacement based on the claim and automatically send out your replacement within 3-5 working days.

PRODUCT SIZE & DETAILS

Our canvas is expertly stretched around 38mm wooden frames that comes “ready to hang” and is available in 4 convenient sizes.

Product Details

  • All pieces are made of premium artist-grade canvas.
  • Custom-developed, pigment based inks create vibrant reproductions that resist fading and scratches. Sturdy, solid facing canvas front prevents stretching and sagging.
  • Our patented manufacturing process allows us to create corners free from unsightly bulges or excess material
  • Every canvas comes with pre-installed hanging hardware.  

CUSTOMISED CANVAS

Wonknation UK does not provide customisation to existing collection pieces or offer custom designs and sizes.

PROMOTIONS

If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.

METHOD OF PAYMENT

We accept Visa, Mastercard, American Express, Diners Club and PayPal.  We do not provide invoices through our eCommerce platform.

HELP & CONTACT US

If we have not answered all of your questions in this customer service section, please contact us at info@intz.co.uk with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!